Refund policy

We take utmost care while packaging each product for you. In case there are any breakages and damages during shipment, only those pieces are eligible for a refund.

To avail of the refund policy, a package and product unboxing video is mandatory. Without this, we will not be able to process the request.

The refund request needs to be initiated within 2 days of the delivery date. To start a refund, you can contact us at kaapicares@gmail.com or on Whatsapp (+91 7019585287). 

You can always contact us for any refund questions at kaapicares@gmail.com or on Whatsapp (+91 7019585287).

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at lovekaapi@gmail.com.